Terms of Use

Last Updated: [2024/12/17]

1. Eligibility

1.1 Age Requirement: You must be at least 18 years old (or the legal age of majority in your jurisdiction) to use the Services.

1.2 Prohibited Jurisdictions: Users located in or residents of jurisdictions under United Nations sanctions, jurisdictions where cryptocurrency services are illegal, or jurisdictions listed in FrostCrest’s dynamically updated restricted list (aligned with MAS, HKMA, and FCA guidelines) are prohibited from accessing the Services. It is your responsibility to verify compliance with local laws.

2. Account Registration

2.1 KYC/AML Compliance:

To access full Services, you must provide accurate information, including:

▸ Government-issued ID (e.g., passport, driver’s license).

▸ Proof of address (e.g., utility bill dated within 3 months).

▸ Source of funds declaration (for transactions exceeding $10,000 USD equivalent).

FrostCrest adheres to Singapore’s Payment Services Act, Hong Kong’s Anti-Money Laundering Ordinance (AMLO), and the UK’s Money Laundering Regulations 2017.

2.2 Account Security:

You must enable multi-factor authentication (MFA). FrostCrest is not liable for losses due to unauthorized access if MFA is disabled.

Notify us immediately at security@frostcrest.xyz for suspected unauthorized activity.

3. Prohibited Activities

You agree NOT to:

3.1 Engage in illegal activities, including fraud, money laundering, or terrorist financing.

3.2 Manipulate markets through tactics such as spoofing, wash trading, or pump-and-dump schemes (as defined under Singapore’s Securities and Futures Act Section 201 and Hong Kong’s Securities and Futures Ordinance Cap. 571).

3.3 Exploit technical vulnerabilities, transmit malware, or disrupt Services.

3.4 Infringe intellectual property rights or violate data privacy laws.

4. Cryptocurrency Risks

4.1 Volatility: Cryptocurrency prices may fluctuate rapidly, potentially resulting in financial loss.

4.2 Irreversibility: Blockchain transactions cannot be reversed. Always verify wallet addresses via a blockchain explorer before sending funds. FrostCrest is not liable for losses due to user error or smart contract exploits.

4.3 Regulatory Changes: Laws governing cryptocurrencies vary by jurisdiction and may impact Services.

5. Fees and Taxes

5.1 Fees: Transaction fees, network fees, and service charges will be clearly disclosed prior to confirmation.

5.2 Tax Compliance: You are solely responsible for reporting and paying taxes on gains under local laws. FrostCrest does not provide tax, legal, or investment advice.

6. Intellectual Property

6.1 Ownership: All content (logos, software, APIs, documentation) is owned by FrostCrest or licensed partners.

6.2 Permitted Use: You may reference publicly available data for non-commercial purposes, provided FrostCrest is cited as the source.

7. Service Modifications and Termination

7.1 FrostCrest reserves the right to modify, suspend, or terminate Services at any time. Material changes (e.g., fee structure, core features) will be notified via email or platform notice 30 days in advance.

7.2 Accounts may be restricted or closed if suspected of violating these Terms or applicable laws.

8. Disclaimer of Warranties

The Services are provided “as is” and “as available.” FrostCrest does not guarantee:

8.1 Uninterrupted, error-free, or secure operation.

8.2 Accuracy of market data, pricing, or third-party integrations.

9. Limitation of Liability

To the extent permitted by law, FrostCrest is not liable for:

9.1 Indirect, incidental, or consequential damages (e.g., lost profits).

9.2 Losses due to user error, force majeure events, or unauthorized access.

Exclusions do not apply to liability arising from gross negligence or willful misconduct under Singapore law.

10. Governing Law and Dispute Resolution

10.1 Governing Law: These Terms are governed by the laws of Singapore.

10.2 Negotiation: Parties shall attempt to resolve disputes in writing within 30 days.

10.3 Arbitration: Unresolved disputes will be submitted to the Singapore International Arbitration Centre (SIAC) under SIAC rules.

Language: English

Arbitrator: 1 (mutually appointed)

Venue: Singapore

10.4 Regional Exceptions:

EU Users: May file complaints via the EU ODR Platform.

UK Users: Retain the right to pursue claims in local courts under the UK Consumer Rights Act 2015.

Hong Kong Users: May submit disputes to the Hong Kong International Arbitration Centre (HKIAC).

11. Amendments

FrostCrest may update these Terms periodically. Continued use after changes constitutes acceptance.

12. Contact Information

Legal Entity: FrostCrest Singapore Pte Ltd (UEN: 202412345A)

Headquarters:

Level 33, Marina Bay Financial Centre Tower 2

10 Marina Boulevard, Singapore 018983

Regional Offices:

Hong Kong: Suite 3508, Two IFC, Central, Hong Kong

UK: Level 20, One Canada Square, London E14 5AB

Email: legal@frostcrest.xyz | 24/7 Support: support@frostcrest.xyz

Supplemental Terms

EU Users:

14-day cooling-off period applies to non-financial services under the EU Consumer Rights Directive.

California Residents:

May request data deletion under the CCPA via privacy@frostcrest.xyz.

Severability

If any clause is deemed invalid, the remaining Terms remain enforceable.